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820 West Broadway

Louisville, KY 40202

Phone: (502) 627-3140   Fax: (502) 627-4670

Toll Free: (866) 769-5755

Hours: Monday - Friday    8:30 am - 4:30 pm

LG&E Center

220 West Main Street

Louisville, KY 40202

Phone: (502) 627-3142  or (866) 769-5755

Hours: Monday - Friday 10:00 a.m. - 11:30 a.m. , 12:00 p.m. - 2:00 p.m.


Your Credit Union is committed to making available financial products and services that will         enable you to meet your financial needs and reach your financial goals. Protecting personal information and using it in a manner consistent with your expectations is a high priority for everyone here at LG&E Co Credit Union. 

To ensure that you can rely upon the quality of products and services that we make available,       this Credit Union stands behind the following privacy policy: 

§         The Credit Union will collect only the personal information that is necessary  to provide you with competitive financial products and services – no more.

§         The Credit Union will protect your personal information.  It will maintain strong   security controls to ensure that member information in the files and computers     is protected.  Where appropriate, we will use security coding techniques to protect against unauthorized access to personal records, ensure accuracy and integrity     of communications and transactions, and protect member confidentiality.   

§         You will always have access to your information.  As a member of LG&E Co      Credit Union, you have the opportunity to review your information on each       statement and inform the Credit Union of the necessary changes to ensure            that our records are kept complete and accurate.   

§         The Credit Union will only share information when absolutely necessary.  This         will include circumstances such as to administer the products and services             that we provide, to fulfill requirements set by the government, or to partner with         other businesses to offer a broader array of products and services. 

§         The Credit Union will partner only with businesses that follow strict                   confidentiality requirements.  The businesses we select will offer products                   designed to enhance our members’ economic well-being.   

Any questions regarding your privacy concerns should be addressed directly to the Credit             Union by calling (502) 627-3140 between the hours of 8:30 and 4:30 Monday thru Friday. 

Louisville Gas & Electric Co Credit Union is owned by its members and run by a Board of  Directors that you elect.  You can be confident that your financial privacy is a top priority             of this Credit Union.  We are required by law to give you this privacy notice to explain               how we collect, use and safeguard your personal financial information.  If you have                     any questions, please contact a member service representative at (502) 627-3140. 

We are committed to providing you with competitive products and services to meet your       financial needs, which necessitates that we share information about you to complete your transactions and to provide you with certain financial opportunities.  In order to do so,                we have entered into agreements with other companies that provide either services to us                    or additional financial products for you to consider. 

Under these arrangements, we may disclose all of the information we collect, as described      below, to companies that perform marketing or other services on our behalf.  To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide.  We do not permit these                            companies to sell to other third parties the information we provide them. 

Information We Collect and Disclose About You 

We collect and may disclose nonpublic personal information about you from the                 following sources: 

§         Information we receive from you on membership and loan applications                               and other forms;

§         Information about your transactions with us or others;

§         Information we receive from a consumer reporting agency;

§         Information obtained when verifying the information you provide on an application              or other forms, such as from your current or past employers or from other                 institutions where you conduct financial transactions. 

We may also disclose information we collect about you under other circumstances                    as permitted or required by law.  These disclosures typically include information to                       process transactions on your behalf, conduct the operations of our Credit Union,                      follow your instructions as you authorize, or protect the security of our financial records. 

If you terminate your membership with Louisville Gas & Electric Co Credit Union, we                   will not share information we have collected about you, except as permitted or                         required by law. 

How We Protect Your Information 

We restrict access to nonpublic personal information about you to those employees                      who have a specific business purpose in utilizing your data.  Our employees are trained               in the importance of maintaining confidentiality and member privacy.  We maintain                         physical, electronic, and procedural safeguards that comply with federal regulations                    and leading industry practices to safeguard your nonpublic personal information.

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